Please click “ Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up " on the bottom right to say “Thanks” for helping! Open a document or photo, click File, and then click Print. If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.Ĭonfirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.įigure : AirPrint displays in the Use menu If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step. ![]() Click the printer name, click the minus sign to delete the printer, click the plus sign, click Add Printer or Scanner, click the printer name and then continue to the next step. If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!Īdd the AirPrint printer to the Mac printer queueĬonfirm you are using AirPrint by adding the printer in System Preferences.Ĭlick the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.įigure : Example of the Printers & Scanners windowĬheck if your printer name displays in the Printers list, and then do one of the following steps. Under 'kind', select ' Bonjour multifunction' ![]() If 0% loss, install the printer using AirPrint driver.ġ.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.Ģ.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.ģ.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.Ĥ.) Click the plus sign, click Add Printer or Scanner, click the printer name.ĥ.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Note : There should be 0% packet loss, share the results in your next post.Click on ping > Check the results at the end if any packets are lost.Check the second box that says Send only > 10 pings.On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box.Obtain the IP address of the printer by clicking on the Wireless icon on the printer.Perform a ping test to check the connectivity: On the printer's control panel, press the Wireless button and the Information button at the same time.īoth a Network Configuration Page and a Wireless Network Test Report print. Restart the wireless router, the printer, and the MAC.Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.In this case, contact your Internet service provider to assign different names to both the networks. If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network.So, the MAC should be on the 2.4GHz network. This printer supports only 2.4GHz network.Make sure the printer and the MAC are connected to the same wireless network.Let us try these steps:Ĭlick the Apple icon > About This Mac > Software Update and install any available update. According to the printer's EWS page, the Bonjour is enabled. How can I access wireless scanning functions again on my laptop? Welcome to the HP Support Community! I have tried both IPP and 9100 printing settings in the printer IP admin settings under 'network'. I updated the firmware to the printer (latest version on HP site) yesterday. My wife also has a macbook air (same as me) and can scan normally. I have uninstalled/re-installed the printer. I uninstalled some software and now cannot use the scanning function. I could previously use the scan functions from my same computer. Here's my computer not showing scan functions Here's what I see in my printer's IP settings via browser I get Bonjour-related errors during install In the printer IP settings, it says Bonjour is enabled ![]() I have uninstalled and re-installed the printer multiple times, both by manual (IP address) and HP easy start Business PCs, Workstations and Point of Sale SystemsĪfter uninstalling some software, it seems I uninstalled Bonjour or lost something, now my all-in-one won't let me scan.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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